FAQ
Payment Options
Unique Rabbit accepts pay pal Master Card Visa American Express and Unique Rabbit Gift Cards.
This Shopify store is certified Level 1 PCI DSS compliant. This compliance extends by default to all stores powered by Shopify. Payments never store any credit card information entered by a customer.
Returns & Exchanges
We at Unique Rabbit Design want to make sure you’re 100% satisfied with your order. If there is something defective about it or if it’s simply not as you expected it to be, please let us know. We will make every effort to find a fair and reasonable solution.
We typically offer an exchange for a new product or a store credit which can be redeemed towards your next order. If the product is faulty, we will refund your money or send you a new item.
Because of the nature of the following items, unless they arrive damaged or defective, we cannot accept returns or exchanges for custom or personalized items, gift cards, digital downloads or items that have been used or washed.
Returns or exchanges must be initiated within 30 days of purchase. Buyers are responsible for return postage costs. The item(s) must be returned and received with original tags, unused and/or undamaged.
Returns are usually processed within 7 days once the item has been received. We are unable to process returns without prior notification.
Your money will be refunded by the same method you paid for it. This may take between 5 and 10 business days, depending on your payment method.
Discounted items are final sale and cannot be returned or exchanged.
Change or Cancel an Order
Many items you order from Unique Rabbit Design are printed on-demand. Changes to your order are only possible if we have not yet started printing, however you can’t actually “change” your order, you will have to cancel your order and place a new order.
To request a cancellation, please email info@unique-rabbit.com within 1 hour of purchase in order for us to catch the order prior to starting the print process.
Processing & Shipping
All orders are a simple flat rate of $10 shipping across Canada & the USA. The time to prepare an order for dispatch can vary. For more details, see individual items.
Estimated delivery times
- United States: 3-5 business days
- Canada: 3-5 business days
- International: Please email info@unique-rabbit.com for shipping inquiries.
We do our best to meet these dispatch estimates, however actual delivery time depends on the delivery method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays or additional fees due to customs.
Do you offer faster shipping?
Yes! The default method of shipping is a standard rate. You can choose Express Shipping at checkout for a rate of $25. Depending on your location, your order could arrive as soon as 2-4 business days.
Do I get tracking with my order?
Yes! All orders placed in Canada and the United States will receive a tracking number once the item(s) have shipped.
Some of my items are missing!
We use more than one print company for our products, so some items will ship separately. Each shipped item will be followed with a tracking email for you to track each shipment.
Custom and personalized orders
Yes! All of our designs can be customized. Look for the <CUSTOM DESIGN REQUEST> link on the product page or send a message to info@unique-rabbit.com with your design requests.
How do I upload photo for custom order?
- You can upload your photo by clicking HERE
- You can send via email to info@unique-rabbit.com
- You can click the <<CUSTOM DESIGN REQUEST>> link on any product page
Do you offer discounts for volume purchases?
Yes! Please email us at info@unique-rabbit.com for any order over 15 pieces. We will be happy to provide you with a volume rate.
Questions about your order?
We are here for you! If you have any questions or problems with your order, please contact us at info@unique-rabbit.com